Well, I have been a supporter of Amtrak ( and still will be) but they really dropped the ball on our trip on the LSL. We were delayed by 6 hours on Monday 7/22. We missed our connection to the CZ. Crummy deal but we both (wife) and I could live with it. What we can't live with is what happened on Tuesday 7/23. We were told on Monday when we were getting our meal vouchers that they were only good for 1 meal. The hotel said, "no they are good for two meals". We spent 3 hours getting hotel/meal vouchers at CUS. Standing in line and watching them hand write out 40+ vouchers. We were then loaded into a bus around 6:15 pm but the bus didn't move for 45 minutes even though everyone who was going to the hotel was on the bus. We arrived in Willowbrook IL around 7:45pm. We were finally in our room at 8pm even though we detrained around 4:10pm. We thought we might go to a White Sox game when we knew we weren't going to make our connection but we fiddled away 4 hours of our time getting vouchers, sitting on a non-moving bus and being bussed to a location that the rude hotel clerk couldn't answer my question of, "where is Chicago from here and can we take any transit or cabs to Chicago?" My answer I received was, "I don't know where Chicago is from this hotel!" Really....you couldn't tell me that CHI was a 25 minute drive to the N, S, E or W? I don't have a smartphone so I couldn't "look it up". Then it gets better. We were told by the bus driver that "I will pick all of you up at 11am tomorrow. I will be here as early as 10:45am but if you come down after 11:15am, I will not stop the bus or turn around". Ok, I get it, we will all be on time. No problem...I'm the on time machine! So at 10:30, 40 Amtrak passengers are sitting outside of this hotel because we all have checked out and waiting for Ms. Grumpy Britches Bus Driver to arrive.11:15am...no bus, 11:30am...no bus." So I call Amtrak and a woman who I finally get on the phone sounds panic stricken and says, "there's no bus?" I said, "yep". She told me to call her at noon if there wasn't a bus. I called at noon and was told a bus had been out there. I laughed and said, "40 of us having been sitting outside for 90 minutes...there's been NO bus. Then at 12:30 I call and the CSR got rude with me and told me, "there's a bus on its way". Still no bus at 1:10pm (the CZ and EB depart at 2pm and 2:15pm) so 6 of us grab a cab and pile into it and spend $70 (with tip) to get to CUS at 1:45pm. Unfortunately the other 34 passengers didn't make the train. They were bussed to Naperville since the "11am bus" didn't arrive until "1:30pm" and was too late to get to CUS. In the 7 years I have been riding Amtrak I have only gotten to read about experiences like this instead of getting to experience it. We had families with kids sitting outside a hotel we had checked out of for almost 3 hours. When we pulled out of CUS my heart dropped when I could tell the others hadn't made it. I was elated to so them climb on in Naperville but they all were really pissed off and so were we!