No, I would not expect a passenger to know the inner workings of Amtrak. However, without knowing the inner workings of Amtrak, two employees in cahoots about one carryon bag seems a bit far-fetched.
I would not expect an employee to whip out a tape measure. She had already been told by one employee it was oversized, so she should not have been surprised when a second employee told her it was oversized. No, I do not disregard facts when my opinon differs, but I do question the facts as represented by the OP.
So you believe the OP's version of the facts isn't trustworthy? I for one could very well believe it - that one employee decided to back up another one's "eyeball test" and that the OP checked the size of the luggage after the fact. Is it something that just couldn't have happened - that a couple of Amtrak employees' eyeball tests are superior to a passenger's tape measure? Or that you don't believe she ever checked the size?
Why are you continuing in the same vein as before?
How about this?
Maybe all of them are full of it.
I certainly wouldn't take the word of one person complaining, especially one that hasn't returned.
We weren't there and we have no idea what else she was carrying and how much she was struggling with all of it including a child.
If you were to listen to my husband's side of every trip we've taken together you'd think that the experience, food, and employees were horrible and that includes the cruise we were just on - while my experience is just the opposite.
And... that's the reason why all of my future travel is going to be solo.
Sucks to be him.
The fact of the matter is, just like the pilot of an airplane or a flight attendant - what the crew of the train says the rules are is what you need to heed.
She's lucky they let her slide.
You want to argue with the crew, go right ahead.
~ Joanie - who was told by a flight attendant that the small carry on tote she had could not be brought on the plane and had to go back out to the gangway to be checked.
I checked the bag.