PaulM
Engineer
Are you sure the "not" isn't a typo. This is the very definition of the "published route" bug. Even worse, it demonstrates the A-B and B-C but not A-B-C logical error.It's the "not a published route" thing that's a problem. You can book LAX-SF, but you you're trying to book it from Memphis the only published route is on the CZ. Just need to have the routing added to Arrow (easier said than done!).
The past Winter I had the same problem when I wanted to go from Fort Madison to Clearwater/St. Pete, the last segment being Tampa to STP bus. CHI to STP was published, as was FMD to TPA, but not FMD to STP. In this case, unlike George's, the AGR agent readily agreed to my request without resorting to higher authority.
So you could also call it an agent variation thing. But that would be unfair to the agents. Is really reasonable to expect a telephone agent to break the rules, even if they are illogical and unfair?