I posted earlier about swapping roomettes, but I think this deserves a new thread. Ticketed on 3 legs - 51, 3, 14. Called up a week ago to change from lower to upper roomette. Did so on 14 but nothing available on 3. Told by agent (and by you folks) to keep checking.
Today I'm in the CHI lounge and thought I'd give it another try. Computer in lounge isn't so had to go to ticket counter.
Counter agent - "Yes, #17 is available but it will cost you $100 or whatever. No, I don;t care what you've been told on the phone or other station agents have done, I can't change rooms for you w/o upping the fare. Call Amtrak. If they can rebook, I can reissue the ticket."
20 minutes on hold, then "No, we can't do that." "Yes, you can, you do it all the time." "Let me check with supervisor." 10 minutes later "It's done, you're in #17"
Walk over to ticket agent "Nope, you're still in the lower room". "Does it take time for the change to go through?" "No, should be immediate, as soon as she hits enter." "Is there a supervisor on duty?" Supervisor "Let's see what we can do......What's the problem? You're in 17."
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Question: Are there any rules for this or do they just make it up as they go along? I asked CHI asst super if rules changed once the ticket has been issued and she said that procedures change greatly, but didn't really answer my question about whether rules change.
Or maybe rules are different on the day of travel?
Or, as I said, do the agents just make this up as they go along?
I'd like to know because I really prefer to follow the rules. When I got back to lounge I asked one of the ladies there and she told me that agent was just "doing me a courtesy". I asked her " so how about they do me the courtesy the first time I ask instead of the third?" No answer.
Ok, Chief boards in a while,so I won't have e-mail until Sunday. Cardinal was just beautiful last night throught he mountains, and got into CHI pretty much on time.
I look forward to having the rules explained to me
Today I'm in the CHI lounge and thought I'd give it another try. Computer in lounge isn't so had to go to ticket counter.
Counter agent - "Yes, #17 is available but it will cost you $100 or whatever. No, I don;t care what you've been told on the phone or other station agents have done, I can't change rooms for you w/o upping the fare. Call Amtrak. If they can rebook, I can reissue the ticket."
20 minutes on hold, then "No, we can't do that." "Yes, you can, you do it all the time." "Let me check with supervisor." 10 minutes later "It's done, you're in #17"
Walk over to ticket agent "Nope, you're still in the lower room". "Does it take time for the change to go through?" "No, should be immediate, as soon as she hits enter." "Is there a supervisor on duty?" Supervisor "Let's see what we can do......What's the problem? You're in 17."
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Question: Are there any rules for this or do they just make it up as they go along? I asked CHI asst super if rules changed once the ticket has been issued and she said that procedures change greatly, but didn't really answer my question about whether rules change.
Or maybe rules are different on the day of travel?
Or, as I said, do the agents just make this up as they go along?
I'd like to know because I really prefer to follow the rules. When I got back to lounge I asked one of the ladies there and she told me that agent was just "doing me a courtesy". I asked her " so how about they do me the courtesy the first time I ask instead of the third?" No answer.
Ok, Chief boards in a while,so I won't have e-mail until Sunday. Cardinal was just beautiful last night throught he mountains, and got into CHI pretty much on time.
I look forward to having the rules explained to me