I'm from Central Florida and took the Coast Starlight for the first time in July a couple of railbuff friends. After taking the Canadian from Toronto to Vancouver, then the Cascades to SEA, which were fantastic compared to anything in the East. After boarding the Coast Starlight the in SEA about 2 hours late due to extremely late arrival the night before (the same morning to be exact), we rode the train without a Pacific Parlour Car which was blamed on vandalism caused by roving gangs shooting out the windows in LAX. After leaving Eugene, OR about 6 hours late we went to bed and woke up in beautiful Dunsmuir, CA. After waiting for Union Pacific to clean up a derailment south of the town we departed town exactly 12 hours late. After learning that it was going to cost a substantial amount of money to change our flight from LAX to ORL, we elected to detrain at RDD and take a Horizon Air flight to LAX which was the cheaper option than rebooking the ORL flight. After arriving in LAX, going to bed at the hotel, boarding the plane and being over West Texas did the Coast Starlight make it into LAX, 19 1/2 hours late.
What's the point of this story? Union Pacific, Union Pacific, Union Pacific! It's amazing that people will tolerate many things on Amtrak (equipment changes, average service, etc.), but what they'll always remember is being late. I'm an Amtrak OBS employee who spends hours of my day at work apologizing for late trains, passengers saying they'll never ride again and only to see them back a month later. Daniel, what I've learned about riding the train is that OTP is a factor best left alone or you'll go insane!
Take it from someone who experiences OTP Pyscho Passenger Syndrome each week! :blink: