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Marisa Samuels
Guest
I have now had to change my reservations four times. Now Railpac.org tells me "sometime in May". Amtrak tells me NOTHING. I am so angry that I plan to attend Railpac's meeting and tell them what I think of their wonderful success in getting Amtrak to run the Starlight to Klamath and then bus you to Eugene. And then, Eugene to Klamath, bussed, in the middle of the night. I didn't pay for this, I paid for a TRAIN. Amtrak has nothing on its website and you practically have to spend hours on the internet to get anything. I have reservations now on the 13th and 16th of May, and if I were a violent person, I would be showing up in Amtrak's main office screaming about their insensitivity toward their passengers. I have been as many as 6 and one-half hours late on the Starlight, but still I ride, because the train is lovely. It gets less lovlier every year. The personnels' morale is in the toilet. They are overworked. The amenities have slowly been dispensed with. But still I ride. But this is the last straw. Amtrak won't even put updates on their sites, and their personnel (customer relations) don't know any more than I do. I am disgusted and the next time someone wants to privatize Amtrak I will be for it.
Marisa Samuels
Marisa Samuels