On my recent Amtrak trip, one of the things that I did expect was more help with getting luggage on and off the train than I experienced. At NYP, my Red Cap delivered my luggage to my Roomette. On the Crescent, the SCA did offer to disembark my bag. At NOL on the SL, the SCA did not offer to help embark the luggage or take it to my Roomette and I had to ask him to remove it at LAX. On the SWC, the SCA did not offer to embark my luggage, but at CHI, she did remove the larger bag and was a great help in obtaining Red Cap assistance.
As far as I am concerned: another example that the only thing that is consistant about Amtrak is its inconsistency.