Hertz Rental Counters @ Stations

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Walt

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Amtrak's website mentions that there are Hertz rental counters located at over 50 of Amtrak's stations.

Does anyone have a list of what those stations are?

I checked both Amtrak.com and Hertz.com, and could not seem to find such a list.

I believe Hertz has an exclusive. If there is actually a rental counter in the station, it could only be a Hertz counter. True?

At least for me, picking destination "X" or destination "Y", could depend on which offered me a convenient pickup of a rental upon my arrival. Having access to such a list, could make planning a trip a whole lot easier.
 
Personally, for me at least, I have not seen a Hertz (or any other company's) counter at the station. At least at the ones I know, there are phones at the station to call the company, and then you have to tae a cab to the location, and you get reimbursed for cab fare. (BUT NOTE - You only get reimbursed for ONE WAY GOING TO THE LOCATION! You DO NOT GET REIMBURSED COMING BACK!)

At the stations I am familiar with, here's how it works:

In Atlanta: You call the location from the direct line at the station, and then they tell you to take a cab to them (at that time at a hotel IIRC in Buckhead), and they will reimburse your cab fare (by taking the amount off your bill) ONE WAY! Note also this desk closed early (like 4 PM or 5 PM) but #20 departed ~8 PM, and I think they were closed all day on Sunday!

In Salt Lake City: You call the location (I don't recall if there was a direct line - I think there was) from the station, and they tell you to take a cab (to the airport), and they will reimburse your cab fare ONE WAY!

In Reno: You call the location (I think from a direct line) from the station, an they tell you to take a cab (at that time to the Peppermill Casino or to the airport if that desk was closed), and they will reimburse your cab fare ONE WAY!

The ONLY place that I personally have seen a HERTZ desk at the station was when the Desert Wind used to go to Las Vegas, NV back in the 80's and 90's. But this was only because the station was at the Union Plaza HOTEL!
 
Here are a few locations that I'm aware of (this is not an exclusive list, by any means; I'm sure there are plenty more); these are Hertz unless otherwise noted:

Desk IN the station:

Orlando, FL

Philadelphia (along with National and Budget, I believe)

Washington, DC (Hertz no longer there; now it's Budget, I think)

Minneapolis/St. Paul

Chicago

Flagstaff, AZ

Will pick you up/drop you off:

Grand Junction

San Jose, CA

Charleston, WV

Garden City, KS

Denver

Kelso-Longview, WA (Budget Rent-a-Car)

Rutland, VT

Provo, UT (actually, you leave the car in one of the Hertz spots in the garage at the Marriott and the hotel shuttle will pick you up or drop you off, even if you're not staying at the hotel).

BWI (free shuttle to the airport, then transfer to the rental car shuttle for all major agencies)

Newark Airport (AirTrain to rental agencies)

Not an Amtrak station, but Hertz will also pick up/drop off from the Metro North Danbury, CT stop.

-Rafi
 
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I'm pretty sure Los Angeles has a staffed desk, too.
I wasn't paying attention for it when I was there recently, but I believe the do have one.

Also, Flagstaff AZ (FLG) has one in the station, too. But I can't remember if it is open at train time for both "Chiefs."

Miami (MIA) used to have one, but they closed it some time ago. And it is a thirty dollar cab fare to get down to the airport unless you want to grin and bear it by taken the city bus which takes much longer. Eventually, everything will be out at the airport in MIA when Amtrak is moved out of that station and farther down the Tri-Rail corridor.

OBS gone freight...
 
Also, Flagstaff AZ (FLG) has one in the station, too. But I can't remember if it is open at train time for both "Chiefs."
It's not usually open for the westbound Chief, but in my experience, they did make arrangements for me to pick the keys up from the Station Master and to drop the car off after hours. I believe being a Gold Member with a "signature on file" was key to getting that worked out, though.

-Rafi
 
when Amtrak is moved out of that station and farther down the Tri-Rail corridor
Interesting. I hadn't heard that. Does that mean they will have to build a wye or another circle track, or will they have to travel north to the current circle? Are they also going to move the car/engine servicing facilities? It's been three or four years since we've been into MIA Amtrak. Is the object going to be to end up at a joint Amtrak/Tri-Rail facility? Seems like they really need something separate so they don't clog up a Tri-Rail station for long periods of time to load/unload baggage and pax at the Miami terminus, wherever it ends up, since there is a VERY long dwell at the South 'end of the line' for the Silvers. It would be nice if it puts them at a major mass transit facility so pax could continue on to greater Miami destinations more easily than they can from the Miami station as it is now.
 
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Amtrak's website mentions that there are Hertz rental counters located at over 50 of Amtrak's stations.
Hertz has a rental window inside the Whitefish, MT depot. It was very convenient to step off the EB, walk into the station, and pick up the car keys.
 
when Amtrak is moved out of that station and farther down the Tri-Rail corridor
Interesting. I hadn't heard that. Does that mean they will have to build a wye or another circle track, or will they have to travel north to the current circle? Are they also going to move the car/engine servicing facilities? It's been three or four years since we've been into MIA Amtrak. Is the object going to be to end up at a joint Amtrak/Tri-Rail facility? Seems like they really need something separate so they don't clog up a Tri-Rail station for long periods of time to load/unload baggage and pax at the Miami terminus, wherever it ends up, since there is a VERY long dwell at the South 'end of the line' for the Silvers. It would be nice if it puts them at a major mass transit facility so pax could continue on to greater Miami destinations more easily than they can from the Miami station as it is now.
From what I have been told (which that info is kinda old now), Amtrak is supposed to be a part of a new passenger intermodal facilty down near the airport combining Tri-Rail, Amtrak, Greyhound, as well as the city transit services. I have not seen any definite plans nor have I seen anything "new" out of government down that way in regard to it! I saw an article in one of the South FL newspapers online sometime ago, and it specifically mentioned moving Amtrak to a new intermodal facilty in order to centralize transit/transportation options for Miami. If anyone else has anything to offer regarding this, it would be appreciated!

BTW, has anyone heard anything out of "battalion51?" I haven't seen a posting from him a a long time!

Thanks Rafi, I was almost sure that the Herzt desk at FLG was not open for the WB "Chief."

OBS gone frieght...
 
when Amtrak is moved out of that station and farther down the Tri-Rail corridor
Interesting. I hadn't heard that. Does that mean they will have to build a wye or another circle track, or will they have to travel north to the current circle? Are they also going to move the car/engine servicing facilities? It's been three or four years since we've been into MIA Amtrak. Is the object going to be to end up at a joint Amtrak/Tri-Rail facility? Seems like they really need something separate so they don't clog up a Tri-Rail station for long periods of time to load/unload baggage and pax at the Miami terminus, wherever it ends up, since there is a VERY long dwell at the South 'end of the line' for the Silvers. It would be nice if it puts them at a major mass transit facility so pax could continue on to greater Miami destinations more easily than they can from the Miami station as it is now.
It has also been a while since I traveled into or out of Miami. Pretty inconvenient spot for pax but ideal for turning trains. Just wondering if they will have a "private room" for sleeper pax like they had at the old station...stay tuned as it'll probably be like the CS first class lounge in LAX; you'll know about it when it opens. LAX has been needing a Metro lounge for years with all the pax that pass through; not to mention those that miss Surfliner connections after coming all the way on #3 or #1 or the CS. It makes little sense not to have one. Yes, it costs money to maintain but I don't know of anywhere else on the system that has the number of originating and terminating trains, pax numbers, and revenue that goes with it, with no first class facilities.

P.S. Sorry I deviated off of the original thread.
 
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In Atlanta: You call the location from the direct line at the station, and then they tell you to take a cab to them (at that time at a hotel IIRC in Buckhead), and they will reimburse your cab fare (by taking the amount off your bill) ONE WAY! Note also this desk closed early (like 4 PM or 5 PM) but #20 departed ~8 PM, and I think they were closed all day on Sunday!
From my experience in May, there is no more direct line - just take a cab out to Buckhead and they'll reimburse you one way.

They were open 9-5 Sat and Sun, when I departed on #20 on Sunday I was able to return the car, put the keys in a drop and then cab it back to the station.

The Crescent parallel's the MARTA on the way into town, including several MARTA stops. It would be awesome if ATL got a new station that was adjacent to the MARTA and also had room for a rental car company to have an operation right there at the station.
 
Just an idea that perhaps Bill Haitcoat would like to comment on. I have been in the Atlanta station, which was originally built as a suburban stop, when you couldn't breathe it was shoulder to shoulder. What would be wrong with putting up a building trackside on the town side of the tracks (east side?) and permitting ticketed pax to wait for their trains. As it is, you have the relieving crew, people picking up relatives, baggage and ticketing employees and pax waiting to board #20 all heaped into an antiquated area. I'm sure the Fire Marshal would shutter at peak times of the year. If you funneled those boarding to a downstairs waiting area you wouldn't have the mad dash that takes place every evening and the station could function properly without people, with their luggage under foot, on top of each other. Growing pains, yes, and glad to see the numbers growing.
 
We had good luck renting a car from Avis in Orlando. We called as we were getting off the train and they picked us up in 5 min. We returned the car in West Palm and they dropped us off at the station. Very convenient (there was quite a line for those at the Hertz counter). The best part was Avis in May had a deal - pick up at any FL location and return at any other FL location with no penalty or higher daily charges. Because of that the cost was half of Hertz..

In January we rented a car in Garden City, KS. Enterprise picked us up at the motel and we returned the car to the station before catching the SWC.
 
Just to somewhat answer my own question, Hertz has a part-time counter right in the Orlando station. It is "maned" whenever the southbound Silvers are scheduled to be there. If the train is running very late, there might be a slight lag before the Hertz counter people return back (but they do return... I assume as soon as they find out the train finally arrived).

Cars are kept, and returned, right at the station.

I have seen either one or two people at the counter. I assume depending on the number of reservations they have.

Over the years, the only problem I encountered was with another customer. This woman was at the end of the line, and kept yelling "I have a gold card!!!". I kept silent, but I too have a gold card, but wasn't about to cut the line because of it. It turns out she just made her reservation only a few minutes before the train arrived in Orlando so they certainly didn't even have a car ready for her.
 
Avis has a counter at WAS (I turned-in a car there in March). I believe Budget and Alamo/National also have a counter there opposite the departure gates.

In CHS I have used the direct Hertz line to their counter at the Charleston Airport. I was reimbursed for taxi fare in both directions and remember thinking that they weren't making much money at all off of my three-day rental of a compact!

I have seen the Hertz rental counter at ORL, but didn't realize that was an option until I arrived at the station. I already had a reservation for a car at the airport, paying for my own taxi and waisting time that could have been used better...but walk-up rates were too high to make a change. Next time to ORL, though, I would certainly use Hertz at the station.

I have a reservation to pick up a Hertz car at CHI next month. I will also rent at PDX...but I believe that will be an on-call situation.

The Amtrak National System Timetable notes rental car availability under the station listings. Just from a quick look it seems that about 75-80% have some form of car rental option, with most being on-call (often thru the local airport location) or by advanced reservations. Stations marked as having rental car service counters at the station are: Chicago (CHI), Jacksonville (JAX), Milwaukee (MKE), New Haven (NHV), Newark Airport (EWR), Oxnard (OXN), Philadelphia (PHL), and Washington (WAS). Also, the Las Vegas International and New York JFK airports are listed due to Thruway Motorcoach service.
 
Why do they have on-call at New York Penn? Who is crazy/stupid enough to rent a car in New York City?
 
Los Angeles indeed has a staffed Hertz counter as well as a staffed Budget counter. Based on this and Guest_Steven_B's post, I don't think Hertz has an exclusive contract with Amtrak, or if they do, they have one with both Budget and Hertz.
 
The Miami Intermodel Center is no half-hearted project. Construction has been underway for some time now. http://www.micdot.com/
WOW !!! I can't wait because the last time I came into Miami we were super late and the station literally closed and rolled up the sidewalks. I had to call a friend in Boca Raton to come get me as all the taxis had already headed for town.
 
Los Angeles indeed has a staffed Hertz counter as well as a staffed Budget counter. Based on this and Guest_Steven_B's post, I don't think Hertz has an exclusive contract with Amtrak, or if they do, they have one with both Budget and Hertz.
You have to remember that Amtrak doesn't actually own most of the stations it serves. While Amtrak probably could work out a monopoly deal with one company for the stations that Amtrak happens to own, the average Amtrak passenger would not really notice there was a monopoly in that case.

For some reason I'm thinking I've seen some car rental desk in the Providence, RI Amtrak/MBTA station, but it's been over a year since I've been there, and I have no idea what brand that is if I'm even remembering it correctly.
 
Bloomington, Illinois has one right around the corner. We used it when our train was too late to make the next connection.
 
Try Enterprise. THey often have offices in downtown locations near train stations and will pick you up AND drop you off.

We used the Grand Junction office last month - it's 3 blocks from the train station. They did rip me off on gas, though :angry:
 
Try Enterprise. THey often have offices in downtown locations near train stations and will pick you up AND drop you off.
We used the Grand Junction office last month - it's 3 blocks from the train station. They did rip me off on gas, though :angry:
[RANT]

They all rip us off on gas. Hertz, Avis, National: all of them. The biggest rip-off is not bringing the car back with a full tank and letting them charge you $6 a gallon to fill up the stinkin tank. That's obvious. But the sneakiest rip-off is the rental car gas option. Always, always, always decline the gas option and bring it back full (or nearly full). Never say yes.

The gas option: you buy a full tank when you get the car at maybe just below the going price and bring it back empty. No worries about stopping for gas on the way back, and your paying less than the local price. Sounds like a good deal? Ha! What a joke. First, the tank is almost never completely full. Then, who can plan driving so you roll into the car return with just a drop of gas left. I don't know about you, but I am too old to run out of gas heading for the rental car return and then miss the plane (or train). That would certainly make the trip a huge success. So you bring back the car with gas left and it really didn't have a full tank to begin with. But you paid for the entire capacity of the tank!

Want an example? Lets say gas is $4 and they are charging $3.80 for the car's 14 gallon tank. Sound like a good deal? You pay for 14 gallons at $3.80: that's a cool $52.20. But maybe the tank is 1 gallon short of full when you drive out. Just because the gage says "F" does not mean it's full. It almost always isn't. Then you bring it back with 3 gallons left (the gage is near "E"). You actually used 10 gallons and paid $52.20. Your cost: $5.22 per gallon. Gas is $4! What a bargain.

Here's what you do. Just say no. They say, "would you like the gas option, sir?" You say, "No thanks, I'll bring it back full." Then, when your on your way back, you stop and fill up. So, you use that same 10 gallons of gas and pay $40 to fill the tank. $40 is less than $52. You can now buy that bottle of wine on the Zephyr.

Want to save another $2? I'll whisper this one:

Fill up when you are 10 miles from the rental car center. You might use 1/2 gallon to get the rest of the way, but the gage will still be solidly on "F". Then the next poor slob also gets a short tank like you did heading out. A little justice is handed out, and you get an extra $2. It's a dog eat dog world out there in travel land: bon appetit.

So, that's it. I'm feeling much better now. Back to Amtrak.

[/RANT]
 
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Try Enterprise. THey often have offices in downtown locations near train stations and will pick you up AND drop you off.
We used the Grand Junction office last month - it's 3 blocks from the train station. They did rip me off on gas, though :angry:
[RANT]

They all rip us off on gas. Hertz, Avis, National: all of them. The biggest rip-off is not bringing the car back with a full tank and letting them charge you $6 a gallon to fill up the stinkin tank. That's obvious. But the sneakiest rip-off is the rental car gas option. Always, always, always decline the gas option and bring it back full (or nearly full). Never say yes.

The gas option: you buy a full tank when you get the car at maybe just below the going price and bring it back empty. No worries about stopping for gas on the way back, and your paying less than the local price. Sounds like a good deal? Ha! What a joke. First, the tank is almost never completely full. Then, who can plan driving so you roll into the car return with just a drop of gas left. I don't know about you, but I am too old to run out of gas heading for the rental car return and then miss the plane (or train). That would certainly make the trip a huge success. So you bring back the car with gas left and it really didn't have a full tank to begin with. But you paid for the entire capacity of the tank!

Want an example? Lets say gas is $4 and they are charging $3.80 for the car's 14 gallon tank. Sound like a good deal? You pay for 14 gallons at $3.80: that's a cool $52.20. But maybe the tank is 1 gallon short of full when you drive out. Just because the gage says "F" does not mean it's full. It almost always isn't. Then you bring it back with 3 gallons left (the gage is near "E"). You actually used 10 gallons and paid $52.20. Your cost: $5.22 per gallon. Gas is $4! What a bargain.

Here's what you do. Just say no. They say, "would you like the gas option, sir?" You say, "No thanks, I'll bring it back full." Then, when your on your way back, you stop and fill up. So, you use that same 10 gallons of gas and pay $40 to fill the tank. $40 is less than $52. You can now buy that bottle of wine on the Zephyr.

Want to save another $2? I'll whisper this one:

Fill up when you are 10 miles from the rental car center. You might use 1/2 gallon to get the rest of the way, but the gage will still be solidly on "F". Then the next poor slob also gets a short tank like you did heading out. A little justice is handed out, and you get an extra $2. It's a dog eat dog world out there in travel land: bon appetit.

So, that's it. I'm feeling much better now. Back to Amtrak.

[/RANT]
Hey now--it's not all bad! Some people don't mind paying for convenience--10 gallons at $5.22/gal is better than 6 gallons at $8 or $10/gal (most rental agencies I've dealt with are up around there now for the "we-rip-you-off-on-return" price. And some people do bring it back bone dry--I once witnessed a guy's car stall on the ramp into the rental car parking garage. Perfect!

If you want to make sure it's full when you pick it up...stop by the closest gas station out of the rental car lot, fill it up to the brim, and save the receipt. Ask for a refund on that when you get back.

I won't disagree with you on your points...but having worked in the industry, I have to at least defend it a little... :lol:

(FYI, I personally do take the coverage and prepaid gas options...the coverage because I've seen the big bills and hassles customers have when trying to deal with their uncooperative insurance companies--and they're all uncooperative in some manner--and the gas because I know how to try and game the system...and because I'm always arriving at the rental facility 45 minutes before the flight departs...)
 
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