OK - I got my points and fees refund maybe from 3-4 days of my request but I'm still waiting on the reimbursement, where I only asked to be reimbursed for my Amtrak travel to LA. No local transportation, meals, lodging, etc. requested. I got a ride home from a family member, who also dropped me off at EMY. I think I probably spent less because the hotel didn't charge me for the first night and rebooked for the remainder after I called in. Also didn't spend a day in LA.
I just got the notice that my case was "escalating", whatever that means. The case number matches the one I got when I made the initial reimbursement request.
Thank you for contacting us. Due to the nature of your request, we are escalating your email for further review, and we'll do our best to get back to you as soon as possible.
Obviously this is a form letter, but I'm not sure why it would need to be escalated. I had an OAK-LAX flight and then replaced it with a $63 Amtrak bus/train trip from Emeryville to LA Union Station. I've heard of considerably more complicated cases that have already been fully reimbursed.
However, the reimbursement will apparently be via Hyperwallet.
Due to adverse weather events and their resulting effects, we are currently experiencing operational disruptions and are working diligently and safely to restore normal flight schedules as quickly as possible.
How will I receive my expense reimbursements?
Southwest® is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. For those Customers who submitted receipts, we are reimbursing reasonable expenses incurred as a result of the disruptions including meals, hotel accommodations, and alternate transportation.
Approved reimbursement payments will be sent either by check or Hyperwallet, a PayPal service contracted by Southwest to make the distribution of approved Customer payments easy, efficient, and convenient. Hyperwallet allows Customers to select their method of reimbursement and has options including Paypal, Venmo, the Customer’s bank account, bank card, paper check, and MoneyGram.
How it works:
- When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment.
- The email from Southwest will also include your Customer ID, which you will need to access your payment.
- Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment.
- Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days.
Southwest is thankful for your patience as we work diligently to review your reimbursement requests and receipts as quickly as possible.