mjaynes288
Train Attendant
- Joined
- Aug 17, 2013
- Messages
- 43
Well that was fun. I saw the 30% off Cascades in Oregon offer and decided to take a day trip. Of course it was not that simple. I need an accessible transfer seat. Booking through the website passengers with disabilities link automatically applies the 15% disability discount. I called Customer Service who said the promo was only for online reservations and they could not help. I asked to be transfered to Customer Relations as charging more for an accessible seat is illegal. The nice young man who answered "Service desk," could not help me. Does Customer Relations often answer their phone as the "service desk"? I confirmed there were transfer seats availible and hung up. I booked regular coach online, called back and change my reservation to an accessible seat which took a really long time on hold after talking to the agent. It took me almost 2 hours on the phone to save $5.10. There has to be a better way.