Definitely agree about this.The average traveled shouldn't be required to know who owns the track, I agree.
But if something goes south and CSX closes the tracks, blaming Amtrak doesn't do a bit of good. Amtrak does provide the compensation where required regardless of who is at fault for the delay. But at the end of the day "I didn't have a place to stay because my train was late" doesn't make sense (unless there's more to the story).
Digging your heels in and getting argumentative when given the correct information doesn't help the matter either.
More information, if there is any, would be helpful.