TVRM610
Conductor
So I'm on board the southbound Starlight and this is by far the worst dining car staff I've ever seen on Amtrak. The LSA walks the train in a white hoodie (totally non uniform) and writes down your first name on a marker board and then calls you to lunch / dinner by name. Naturally there are multiple people on the train with the same first name, so that plan doesn't work.
The LSA told people in the diner "no cell phones in here" during lunch. And then when making her dinner announcements says over the pa "there is to be no use of electronic devices in the dining car as it is a huge distraction to the crew"
The waiter I had for dinner was beyond rude.
Couple I'm seated with gets the whole "baked, mashed or rice" and they say what? "I said baked mashed or rice" they say did you say you have fries? "You tell me if you want baked mashed or rice" in that "how come you can't understand me" tone of voice. Everything he said was in a quick and abrasive tone.
Then he turns around and tells the table across from us (its 6:40, first seating was at 5:30) that they have more seatings so it's time for them to leave.
Then he and the LSA have a graphic conversation about a customer breast feeding in the diner while they (the crew) sit at the booth behind us.
Entrees get served.
One lady at another table asked about the wines and he said something along the lines of "I don't know anything about the wines, they are listed on the menu" and she said oh, ok ill just have water then. (Can't blame her for that).
When a man at another table sent his food back cause it wasn't cooked or something, when he got to the middle of the car the waiter said "we'll sh*t" loud enough to be heard (I was 2 tables away from the center.)
Table in front had to ask about dessert. I never was offered dessert either, after the other passengers at my table left I asked the LSA if I could have a cheesecake to go. She did get that for me.
Sorry if this is becoming more of a trip report, my main question is where is this crew based out of? I'm guessing Seattle? Is the Seattle crew base known for being bad?
Now the food is great.. No complaints on the chef, the deluxe grilled cheese at lunch was amazingly good. And the parlor car (which is a sightseer lounge.... Oh well) attendant as well as my sleeper attendant are both excellent.
Trust me ill be getting names... Course the waiter wasn't wearing a name tag, but I'll be reporting this one.
And before someone reminds me... I am well aware that this board is not affiliated with Amtrak! Ha. Kinda trying to see if anyone else has experienced this crew too....
The LSA told people in the diner "no cell phones in here" during lunch. And then when making her dinner announcements says over the pa "there is to be no use of electronic devices in the dining car as it is a huge distraction to the crew"
The waiter I had for dinner was beyond rude.
Couple I'm seated with gets the whole "baked, mashed or rice" and they say what? "I said baked mashed or rice" they say did you say you have fries? "You tell me if you want baked mashed or rice" in that "how come you can't understand me" tone of voice. Everything he said was in a quick and abrasive tone.
Then he turns around and tells the table across from us (its 6:40, first seating was at 5:30) that they have more seatings so it's time for them to leave.
Then he and the LSA have a graphic conversation about a customer breast feeding in the diner while they (the crew) sit at the booth behind us.
Entrees get served.
One lady at another table asked about the wines and he said something along the lines of "I don't know anything about the wines, they are listed on the menu" and she said oh, ok ill just have water then. (Can't blame her for that).
When a man at another table sent his food back cause it wasn't cooked or something, when he got to the middle of the car the waiter said "we'll sh*t" loud enough to be heard (I was 2 tables away from the center.)
Table in front had to ask about dessert. I never was offered dessert either, after the other passengers at my table left I asked the LSA if I could have a cheesecake to go. She did get that for me.
Sorry if this is becoming more of a trip report, my main question is where is this crew based out of? I'm guessing Seattle? Is the Seattle crew base known for being bad?
Now the food is great.. No complaints on the chef, the deluxe grilled cheese at lunch was amazingly good. And the parlor car (which is a sightseer lounge.... Oh well) attendant as well as my sleeper attendant are both excellent.
Trust me ill be getting names... Course the waiter wasn't wearing a name tag, but I'll be reporting this one.
And before someone reminds me... I am well aware that this board is not affiliated with Amtrak! Ha. Kinda trying to see if anyone else has experienced this crew too....