I recently completed a 2 zone roomette award trip LAX-CHI involving the much talked about late 28. I was also on the late #14 CS. We were given about a 5 min notice to detrain at Klamath Falls so we could be bussed to PDX. I expected this as the train was already 5 hours late +/-. We made a stop midway on this trip at a McDonalds for lunch. I had to pay for this meal :angry: but not that big of a deal. We arrived at PDX and I checked in to the lounge. I was informed here that the bus would be loading in about 20 minutes :blink: I wasn't expecting this one, and I had been really looking forward to viewing the Columbia river Gorge from my train window. The bus followed much of the same route I think, just from the other side of the river.We made our connx to #28 at Spokane where we boarded around midnite. Our bunks were down so I climbed up and went to sleep. The next morning we were running I can't remember how late but it never improved. Andre our SCA wasn't the worst SCA nor the best on this leg. I put up and took down our own beds except that first night. Other than having coffee on he wasn't much help to me. We ended up over 6 hours late into Chi. thank God I knew enough not to book any solid plans for that night and flew home the next day(I was out of points), but I hate not getting what I think is full value out of a hotel room. Anyway this was an AGR award trip, and Amtrak did get me point A to point B as promised, just not in the time frame promised on the ticket ,and I got everything expected except the one meal we had to buy when we were bussed. Should I call and complain and try to get any type of reimbursement(preferrably 1/3 of my points back) or should I just be happy we arrived the same day as promised? I only ask because in a not so similar AGR bedroom award snafu SEA-FTW everything went well until we made our connx to the TE at GLB. It wasn't long after we boarded the toilets stopped working! Jim our SCA (great guy) kept re-setting the breakers until he discovered the tanks hadn't been pumped at CHI and were completely full. He was genuinely peeved and advised us all to call CS and COMPLAIN, which I did. It resulted in a $100 voucher :angry: . Now I was pissed, the agent said since it was an AGR award that was the maximum I was allowed. Doesn't Amtrak understand what a customer loyalty program is all about? Or how much those points actually cost me(sssshhhh) I just wanted to sound off and see what you guys thought. It's been two days so Amtrak will probably think if I was really mad I should have called sooner, but after my last experience I am reluctant to call at all, or even think about another trip right now. nThanks