Did the stall door attack you feet when you exited it? They need to raise it a bit more or have it slide on the floor. (Yes, I got attacked by the door - twice )What tickled me the most about the lounge was the bathroom sinks. Soap, water and air drying all in one
Maybe you just need to work on your door-defense tactics!Did the stall door attack you feet when you exited it? They need to raise it a bit more or have it slide on the floor. (Yes, I got attacked by the door - twice )
And the salads! A prepackaged Cobb salad would be a luxury compared to the TV dinnersHow about putting some of those eggs in the diners.
Routine amounts, no. I asked for a one of their good salads to take on the Lake Shore so I could avoid the sad little "flex dining" salad. I said "I'd like a salad to take with me on the Lake Shore." so the attendant clearly understood my intent. They had absolutely no problem with that. Also had two of their Santa Fe Chicken half sandwiches for lunch while I was in there, which the attendant heated up for me. They were very good, and I recommend them.Do the Metropolitan lounges care how much you take if you are planning to eat it on the train at a later time.
I hope so. Chicago lounge's selection was underwhelming when we were there in September last year.I'm on the LSL to Chicago next month; my first sleeper trip. Hopefully they'll just let me stock up on food.
When I was there last, I asked for a salad and chips to take on the train with me and it was cheerfully provided. Although there is no charge for the food, there is a tip jar. I cheerfully tipped the attendant.Do the Metropolitan lounges care how much you take if you are planning to eat it on the train at a later time.
What about the eight long-distance trains that depart out of Chicago with sleeping cars whose passenger pay high fares? I'd think that having 8 long distance trains and 7 corridor trains would establish the need for decent food.Something to consider- the lounge in NY serves Acela first and sleeper passengers (+ some tier members) Chicago admits BC passengers, and the level of food service in NY would not be viable in a room that had large numbers of passengers paying a BC fare, and getting on/off trains where they pay for food.
We went through the Metropolitan Lounge in Chicago twice last November and indeed the "food" offerings were meager in the extreme, but there was a little bar where you could buy a beverage that might help you forget your hunger.The food offered and served by personnel at the Moynihan Metropolitan Lounge (no longer the Acela Lounge) is all under contract and outsourced. This is the model going in at Philly, Boston, Washington DC, and Chicago. The pandemic kinda threw things in a bit of tail spin at some of the other station lounges. For example, food is outsourced at Chicago (what little variety, food, and drink is offered). When the Lounge FIRST opened, it had better food options and a person assigned to serving and watching the whole ordeal. As the pandemic went through various stages in its progression, the food options changed (downgraded, not as much) and the person operating the desk or doing the cleaning kinda "helped" to ensure the food at the Chicago Metropolitan Lounge was stocked. Moynihan opened in the middle of the pandemic and its operation remained largely untouched with good food offering AND outsourced personnel. Again, it is supposed to be a model for the other Metropolitan Lounges. The employees may have Amtrak uniforms at Moynihan behind these food service counters, but they are contractors.
It's amazing that the food in the Moynihan Lounge is MUCH better than the flex dining offered on the "Eastern Long Distance Trains" and even in the cafes. That doesn't sit well with me. I have to wonder how Amtrak's accounting is working the "cost" of these Metropolitan Lounges. There's no way that people are eating all that is being stocked and offered at the Moynihan Metropolitan Lounge. It's actually amazing how Amtrak can come up with this good service for the Metro Lounge, but not on the train.
On the same token if the Moynihan Metropolitan Lounge was transported and operated in Chicago like it is in NYC, it certainly would be a big expense since there's such a lack of food service where the Metro Lounge is in Chicago. There used to be a restaurant across from the Metro Lounge in Chicago (the space across from where the Lounge now exists), but it closed. If it were open - even in the past two years - it would have done a remarkable amount of business. Most people are not willing to walk to the food court from the Chicago Metro Lounge. But if something was right across from it - it would do a good deal of business in my opinion because the Chicago Metro Lounge is just putting minimal amount of snacks and beverages out. You are not getting lunch or dinner at the Chicago Metro Lounge, like you could make out at the Moynihan Metropolitan Lounge. There used to be a beverage cart service (alcoholic drinks sold) INSIDE the Chicago Metro Lounge, but that was dropped during COVID. I am sure there was a charge for the alcoholic drinks, but any food and non-alcoholic drinks put out at the Chicago Metro Lounge - all free. And it was contracted out.
When I did my CZ trip in 2019, the CHI lounge had a fresh veggie bar. Sliced carrots, broccoli, cucumber, etc. with ranch dip. I enjoyed it.I guess in keeping with Amtrak's focus on the NE corridor the Moynihan has the best food. Chicago has the most people being it is the major hub for Amtrak. I've always been dissapointed in the food and drink offerings. I suppose there are no plans to upgrade and have more than chips and breakfast pastries.
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