chertling
Lead Service Attendant
I logged into my AGR account the other day for the first time in ages... and I noticed that there are a significant amount of points that failed to post over the past year.
From my "hockey railtrip" in late March/early April of this year (KCY-CHI-WAS-PHL/PHL-NYP/EWR-BOS/BBY-WAS/WAS-CHI/CHI-STL/STL-KWD) the only points to post were the sleeper upgrade on the WAS-CHI leg. All of the tickets (save for the STL-KWD, which was made on a separate reservation) had my AGR number noted on them. (missing points: Railpass @ $389 + CHI-WAS Roomette @ $117 + STL-KWD = 1112 points missing)
The main concern though is two trips from last fall (KCY-CHI and STL-KCY) failed to credit. On both of these, the AGR number was also on the ticket. (200 more points missing)
So, I am missing 1312 points from my total. I still have the ticket stubs and reservation numbers. Since more than 90 days have passed, the "point credit request" page won't work. I sent an e-mail several days ago to AGR via the "Contact Us" section of their website... but I have not yet received a response. Is there any hope that they will give me credit?
EDIT -corrected post to reflect 90 day window for requesting credit
From my "hockey railtrip" in late March/early April of this year (KCY-CHI-WAS-PHL/PHL-NYP/EWR-BOS/BBY-WAS/WAS-CHI/CHI-STL/STL-KWD) the only points to post were the sleeper upgrade on the WAS-CHI leg. All of the tickets (save for the STL-KWD, which was made on a separate reservation) had my AGR number noted on them. (missing points: Railpass @ $389 + CHI-WAS Roomette @ $117 + STL-KWD = 1112 points missing)
The main concern though is two trips from last fall (KCY-CHI and STL-KCY) failed to credit. On both of these, the AGR number was also on the ticket. (200 more points missing)
So, I am missing 1312 points from my total. I still have the ticket stubs and reservation numbers. Since more than 90 days have passed, the "point credit request" page won't work. I sent an e-mail several days ago to AGR via the "Contact Us" section of their website... but I have not yet received a response. Is there any hope that they will give me credit?
EDIT -corrected post to reflect 90 day window for requesting credit
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