A voucher is good for 1 year from issue date. If you only partially use the voucher, and have a balance. Does the date reset from the day you partially used it? Or does it keep the original 1 year limit?
Those of us who live 5 miles away, and have to get a ride to the station, are waiting too! (The Penthouse Suite's chauffeur was on vacation last week. :angry: )Those of us who live 75 miles from the nearest station are also waiting for that wonderful day when vouchers can be exchanged online, or at least with an agent on the phone.
I understand that they are working on it, but I've not heard a time table for when it will happen.I am wondering when Amtrak is going to have the capabilities to accept evouchers for payment over the phone?
Never heard this before. AFAIK, any remainder goes back on an eVoucher. So I'll be curious to hear what you actually get after you visit the station.Is it because when you pay for a ticket with an evoucher and their is residual value you get a paper voucher for the difference that they are unable to do so? Why can the system not issue another evoucher for the remaining amount? Just booked a ticket over the phone and I have to head into a station to exchange the electronic voucher, which is kind of ironic because I will be receiving an eticket in exchange plus the residual amount in the form of a paper voucher.
I have always found that Customer Relations is more than willing to work with a customer on this. In the past, I was told to simply mail the voucher into Customer Relations, and they will in turn, mail me my tickets. Or was told they will hold my reservations unpaid until my day-of-travel, and I can "pay" for it with my voucher at the ticket window that day.Those of us who live 75 miles from the nearest station are also waiting for that wonderful day when vouchers can be exchanged online, or at least with an agent on the phone.
I have always found that Customer Relations is more than willing to work with a customer on this. In the past, I was told to simply mail the voucher into Customer Relations, and they will in turn, mail me my tickets. Or was told they will hold my reservations unpaid until my day-of-travel, and I can "pay" for it with my voucher at the ticket window that day.
Customer Relations is a really wonderful and easy-to-work-with group of people. Well, I guess as long as you are being reasonable.
I figured I had to go to a ticket window. At the very least I wanted to check out the station. I'd actually printed up an eTicket after the intended ride time had expired, and I handed this paper eTicket to the agent. She took it (I printed up another as a souvenir anyways) and she went through the trouble of printing up the eVoucher form on ticket stock and returned the eVoucher stub to me after the new ticket was issued.I don't even receive the paper E-Vouchers from some agents anymore. They just look it up by name in the computer. Or I call Amtrak and get the list of numbers and values. Now I just write down the Voucher Numbers and values and hand that to the agent for them to enter. Otherwise some agents have issues with looking up vouchers or some of my paper ones are no longer in the computer so they have to call the Help Desk.
Unreserved trips I do as you mentioned above. Reserved trips if I take no action and no-show, I receive an email with an E-voucher by the next morning automatically.
I work in the South Bay, and San Jose Diridon is the only reasonable place during lunch. I parked in the Amtrak lot, and the agent said it wasn't a problem. They've also got 30 minute parking spaces, but all of them were taken. I have the feeling that some people just used them all day hoping not to get a ticket.The agents like doing this?!? Haha... I know I probably would as it breaks up the day a bit but the agents at OKJ and EMY... they sounded more annoyed than anything else. There were 3-4 of them there an no one waiting too! But two were eating, one was on a phone call, so the one I went too seemed annoyed as she was about to make a phone call too!
All and all I have to say the agents do a great job overall! But there are those that will get annoyed as this is "above and beyond" their "normal" duties in their opinion. But yes, it is their job.
Enter your email address to join: